Assessment, Referral, Intake and Allocation (ARIA) Case Worker


Beaudesert, QLD

Posted 6/8/2021

About us

Use your incredible people skills to support and care for people living in the beautiful Scenic Rim area – just 30 minutes from the centre of Logan, and 1 hour from the centres of Ipswich and the Gold Coast. 

Beaucare is a not-for-profit agency based in Beaudesert with a very long and proud history of supporting our communities.

Our region is growing very quickly and Beaucare is also growing so we can meet the future needs of our vibrant, eclectic and resilient communities. With the current population growth and the introduction of the NDIS and Aged Care Packages, our client numbers have increased significantly and we currently have an opportunity available within our Community Support team. 

We value and respect our staff, building on individual strengths and providing opportunities for further growth and learning. If you are looking for a working environment where you have everyday contact with beautiful natural surroundings, your feedback is encouraged and listened to, your skills recognised and your need for work/life balance appreciated, we are the organisation for you. 

What we offer

  • A caring, values based organisation.
  • A supportive team of passionate, dedicated professionals.
  • Rewarding work that will make a positive impact on others and the community.
  • Attractive salary packaging including $15,900 packaging limit plus $2650 for meals and entertainment expenses per FBT year.  (This enables you to pay for certain things from  your pre-tax gross salary and thus reduce the amount of tax you pay).
  • Generous training and professional development.
  • Caring and supportive supervision and support to do your job well.
  • Flexible working arrangements.

Your role

We are seeking a passionate and dynamic person to join the Assessment, Referral, Intake and Allocation (ARIA) team where you will be responsible for providing information, assessment and referrals to clients as their first point of contact. You will also be required to undertake initial assessments for eligibility into accessing Beaucare programs.

This role will also include the following:

  • Support prospective clients by conducting interviews, assessments and referrals as required either in person or by telephone.
  • Establish and maintain a contemporary knowledge of referral agencies and programs available in the Scenic Rim and beyond.
  • Contribute to quality assurance processes by identifying improvements in assessment and intake practices and procedures.
  • Advocate and liaise, in conjunction with the clients, in their dealings with other professionals, agencies and services.
  • Provide assistance with student placement supervision.
  • Provide emergency relief assistance.
  • Maintain appropriate records and confidentiality of information.

Your skills and experience

  • A high level of organisational ability, initiative, problem solving and conflict resolutions skills.
  • A high level of communication skills and a capacity and willingness to work as part of a team.
  • An ability to undertake duties identified within the role with appropriate consideration to issues of participant confidentiality, resourcing and empowerment.
  • An ability to manage duty of care with the rights of the aged and frail, people with disability and vulnerable clients.
  • An ability to observe and plan strategies to contribute to achievement of continuous improvement and quality assurance whilst working under the Aged Care, Community Care Common Standards and Human Services Quality Framework.
  • An ability to provide high standards of intake support and effectively advocate for clients.
  • An ability to research issues applicable to individuals and groups.
  • Experience in building and maintaining professional relationships with external networks.
  • Demonstrated ability to work autonomously with excellent time management skills and ability to work under pressure.

Mandatory requirements

  • Minimum qualification of Certificate III in an appropriate area (with relevant experience)
  • Hold a working with Children (Blue Card) check or eligible to obtain
  • Current drivers licence

How to apply

Please apply via Seek.

To find out more about the position, please contact Sue, Manager Community Support, on 07 5541 4216.

Applications close Monday 21st June at 5.00pm.

To view and apply for this job on the web visit: